Return Policy
At Attitude Living, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make the process easy and hassle-free. Please read the following guidelines for our return process:
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be returned within 30 days of the purchase date.
- The product must be unused, unopened, and in its original packaging.
- The product must be purchased directly from our website (attitudeliving.site).
2. How to Return an Item
If you wish to return a product, please follow these steps:
- Contact Us: Reach out to our customer service team at info@attitudeliving.site or call us at +1 (701) 468-0550. Provide your order number and details about the item you wish to return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the product. Please include this RA number with your return shipment to help us process your return efficiently.
- Ship the Product Back: Pack the product securely in its original packaging. You are responsible for the return shipping costs, unless the return is due to an error on our part (e.g., damaged or incorrect items).
- Proof of Return: We recommend using a trackable shipping service for returns. Retain the proof of return and tracking number for your records.
3. Refunds and Exchanges
Once we receive your returned item, we will inspect it and process your refund or exchange. Here are the details:
- Refunds: If your return is approved, a refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your account after processing.
- Exchanges: If you wish to exchange an item for a different product or size, please indicate this when you contact customer service. Once your return is received, we will ship the new item to you.
4. Non-Returnable Items
Unfortunately, we are unable to accept returns for the following items:
- Products that have been opened or used.
- Gift cards or items marked as non-returnable on the product page.
- Items purchased through third-party retailers or resellers.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at info@attitudeliving.site. We will cover the return shipping costs for damaged or incorrect items and provide you with a full refund or replacement at no additional cost to you.
6. Refund Processing Time
Refunds typically take 5-7 business days to process after we receive the returned product. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
7. Customer Service
If you have any questions or need assistance with your return, please do not hesitate to contact us at:
- Email: info@attitudeliving.site
- Phone: +1 (701) 468-0550
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM PST.
Thank you for shopping with Attitude Living! We appreciate your trust and aim to make every experience with us as seamless as possible.